FAQ

 Frequently Asked Questions

Welcome to the NLSEStore FAQ! Here you’ll find answers to your most common customer questions about shipping, returns, warranties, and our products.

If you still have questions, feel free to contact us at sales@nlsestore.com – we’re here to help!

❓ What is NLSEStore?

NLSEStore offers smart, stylish, and practical pet and lifestyle products that focus on quality, comfort, and fun. Whether you're shopping for your dog, cat, or cozy home – we’ve got you covered.

🚚 Do you offer free shipping?

Yes – we offer FREE shipping on all orders!
No hidden fees, no surprises. Just place your order and we’ll deliver it straight to your door at no extra cost.

⏱️ How long does delivery take?

  • EU Orders: 5–10 business days

  • International Orders: 7–15 business days
    📦 You'll receive tracking details via email once your order ships.

💳 What payment methods and currencies do you accept?

We accept all major secure payment methods:

  • Visa / Mastercard / American Express

  • PayPal

  • Apple Pay / Google Pay

  • Klarna (where available)

💰 We accept payments in USDC
Enjoy fast, secure, and stable payments using USDC. Shop with confidence using a trusted digital currency with instant processing.

🔁 What is your return policy?

Not happy? No problem.
You can return your order within 60 days of receiving it. Items must be unused and in original packaging.
📩 To start a return, email us at sales@nlsestore.com.

🛡️ Is there a warranty on products?

Yes! Most products come with a 2-year warranty.
If your item arrives damaged or becomes faulty, we’ll replace it free of charge.

💥 My product arrived damaged – what do I do?

Sorry about that!
Please send us an email at sales@nlsestore.com with:

  • Your order number

  • A clear photo of the damage

We’ll fix it as quickly as possible.

🐶 Are your pet products safe?

Yes – your pet's safety is our priority.
All our products are made from non-toxic, pet-safe materials and tested for durability, comfort, and fun.

📧 How do I contact you?

We’re here 24/7!
Reach us anytime at sales@nlsestore.com

OR whatsup us +46722526290

📲 Stay Connected

Follow us on Instagram @NLSEStore for updates, pet tips, and exclusive offers!